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If you have purchased a Email Hosting (Web Services) Order for a .UK domain name Order already present in your Control Panel, then you can not move this Order, unless the Registrant Contact associated with the domain name is not associated with any other domain name.

Third level .ME domain names can be registered only by Montenegrin individuals and entities. Hence, if you are moving a Email Hosting (Web Services) Order for a Third level .ME domain name Order already present in your Control Panel, do ensure that the Customer to whom you are moving has the Default Registrant Contact as a Montenegrin individual or entity.

When a .TEL domain name is registered, the system automatically creates an account for accessing the .TEL Hosting Control Panel and sends the login details to the Registrant Contact. If moving of your Email Hosting (Web Services) Order associated with a .TEL domain name Order already present in your Control Panel involves change of the Registrant Contact, then you need to update the email address associated with the .TEL Hosting Control Panel for this domain name.

If you have purchased a Email Hosting (Web Services) Order for a .NZ domain name Order already present in your Control Panel, then you can not move this Order.

If you purchased a Email Hosting (Web Services) Order for a .CA domain name Order already present in your Control Panel, then you can not Move either of the Orders, since the associated .CA domain name can not be Moved.

If you purchased a Email Hosting (Web Services) Order for a .ES domain name Order already present in your Control Panel, then you can not Move either of the Orders, since the associated .ES domain name can not be Moved.

You may encounter an error while attempting to Move Services for a Email Hosting Order, if:

• One or more Services for this domain name are currently being processed.

• There is a Pending Invoice for any Service associated with this domain name.

• There are one or more Services under another Customer of this [new] Reseller.

  Example: You have purchased Email Hosting for yourdomainname.com through your Customer Control Panel with Shrishti Softech Solutions (P) Ltdand have registered the Domain Name yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Domain Registration Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

• One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

1. wait for the processing to complete, or

2. Cancel any Pending process.

You will encounter the following error message, if the status of this Email Hosting Order or any other service related to this Order is Inactive (under process) or Suspended. You will also encounter this error if the associated Domain Registration Order is under Pending Delete Restorable status:

For Resellers:

• You may encounter the below error in case the [new] Reseller (of the Customer under whom the Email Hosting Order is being moved) has not signed for the Email Hosting Product:

  Reseller has not signed up for this Product - Email Hosting. So, we can't complete your request

  In this case, the [new] Reseller needs to sign up for the Email Hosting Product before the Email Hosting Order can be moved.

• You may encounter the below error in case the [new] Reseller (of the Customer under whom the Email Hosting Order is being moved) is not offering any Plans for the Email Hosting Product:

  Order can't be moved

  In this case, the [new] Reseller needs to create a Plan like the one a particular Email Hosting Order is under before the Email Hosting Order can be moved.

You will encounter the below error in the case of attempting to Move / Push an Email Hosting Order to a deleted Customer's Account:

New Customer's status prohibits this operation

In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Email Hosting Order away from the current Customer, you will have to add / create the new Customer Account.

If your Email Hosting Order is for a .DE domain name that is also present in the same Customer Account, then while Moving you will encounter the following error message if the Customer you are moving to, does not have a .DE Contact with either the Registrant or the Administrative Contact with the country asGermany.

Either registrant or admin contact must be a resident of Germany

If your .DE domain name's Zone is not correctly setup, you will not be able to Move your .DE domain name, until you resolve this. You will encounter the following error message when trying to Move such a domain name: